FAQ

Frequently Asked Questions

How do I use my GetOutPass?

  • Instructions on your GetOutPass will arrive via email immediately after purchase. For most venues, simply use your phone to redeem your offer to the venue you want to visit that day and present it at the venue.

Can I only use my GetOutPass for the venues in my area/county?

  • You are able to use your GetOutPass at all venues listed in the locations associated with that purchased pass (e.g., you will be able to participate in all venues in Utah after purchasing the GetOutPass for Utah, regardless of where you live in Utah).

At what age is the GetOutPass recommended for?

  • We recommend all children ages 2 and up to have a GetOutPass. However, some venues may charge all children upon admission, regardless of age. See specific venue websites for details to decide if the GetOutPass is right for your child.

How do I log into my account?

  • Use your username (your email address) and password that you made upon creating your account.

How do I reset my password?

  • If you have forgotten your password and are trying to log in, you may click on the link to change your password at the bottom of the login page. If you are already logged in and wish to reset your password, you may do so under your account settings.

How long are the offers valid?

  • Each offer is available at different times, depending on the frequency and dates made available by the venue. Venues reserve the rights to change their offers at any time. Offer details can be viewed when clicking on the icon on the website, or under your account.

When can I use an offer again after I’ve redeemed it?

  • This depends on the offer given by the venue. If an offer is available once a year, you will not be able to use it again until you’ve renewed your pass after the 12-month period. For monthly offers, the offer will reset on the 1st day of every month. Quarterly offers will reset on the 1st day of every 3rd month (January, April, July, October).

Will the current venues always be available on the GetOutPass?

  • We want nothing more than to keep all our venues available for you. We anticipate that all current venues will remain on the GetOutPass. However, venues and their offers are subject to change. It is no guarantee that certain venues will always be on the GetOutPass.

What do I do if an offer is not showing up on my account?

  • Offers will show up under the account during the available dates and times. Some offers have specific days of the week or times of day that the offer is available, so the offer will not be seen on the account until those times. For example, if an offer is only available on Wednesdays, it will not show up on the account until Wednesday.

Is the GetOutPass transferable?

  • The GetOutPass is non-transferable. Each membership is linked to the individual by their name, age and gender. You are not able to redeem an offer that belongs to someone else, and others are not able to use your pass.

Can I buy a GetOutPass as a gift?

  • Yes, you can! When you buy a GetOutPass as a gift, you will receive an email with a gift certificate and the “gift codes” that come from each pass you have purchased. The passes will activate when your recipient redeems the “gift codes” and creates their membership.

How do I add a member to an existing account?

  • There is not currently a way to add a member to an existing account. A second account can be created, and a member of the GetOutPass team will merge the new account onto the previous account. Merging these accounts will cause the renewal date of the new account to be changed to match the renewal date of the old account.

Can I redeem an offer if the other members on my account are not with me?

  • Yes! All of the members on one account do not have to be there in order for one or more members to redeem an offer. When you are ready to redeem, simply check the box next to your name and click “redeem”. The offer will still be available for the other members on your account.

How do I update my credit card information?

  • A member’s credit card information can be changed at any time under the account settings.

How do I cancel my renewal?

  • You will be reminded of your renewal 30 days and 5 days prior to the renewal date via email. These emails will contain a link that you can use to cancel the renewal of your passes! You can also cancel the renewal anytime under your account settings.

Are there any benefits to renewing my pass?

  • The best deal we offer is to our renewing members, which is $50.00 off of the retail price. We value our members and want you to keep coming back for more fun!

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